Return and Exchange Policy
At 4Drachma, our utmost priority is ensuring your satisfaction with the products you purchase. We strive to maintain the highest standards of quality and ensure that your order reaches you in impeccable condition.
Returns:
4Drachma accepts returns under the following circumstances:
– Receipt of a damaged product.
– Receipt of an incorrect size or model.
Should you encounter any of the above situations, please notify us within 7 days of receiving your order by emailing us at 4drachmamailbox@gmail.com. Please provide clear evidence such as photographs or videos of the damage or incorrect size received. Additionally, include proof of purchase or receipt to facilitate the return process. Please note that after the 7-day period, 4Drachma will not be liable for refunds or exchanges, even under the aforementioned circumstances.
Refunds:
Upon confirmation and resolution of any issues with your order, a refund will be initiated for the price of the product. Refunds may be partial or full depending on the circumstances.
Shipping and Cash on delivery (COD) charges are non-refundable.
The duration of the refund process varies depending on the payment method, typically ranging from three to ten business days. Please verify receipt of the refund with your bank. If not received within 10 days, kindly contact us at 4drachmamailbox@gmail.com with the subject line “Delayed Refund.”
Reshipments:
In the event of an incorrect address, the product will be returned to our store. Customers are responsible for covering the re-shipment cost once an updated address is provided.
Unclaimed Couriers:
If an order remains unclaimed from the courier, it will be returned to our store. No refunds will be provided for such returns. However, upon request to 4drachmamailbox@gmail.com, we can initiate a re-shipment, subject to a re-shipment fee.
Cancellations:
As our products are tailor-made upon receipt of your order, we are unable to accept cancellations. Orders are processed for printing within an hour of placement.
Final Note:
Please note that this policy is subject to change without prior notice. The latest version of the policy will apply to all existing orders.
For any additional questions or clarifications, please do not hesitate to contact us at 4drachmamailbox@gmail.com.
Thank you for your understanding and cooperation.